You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process your cancellation within 1-2 business days. Upon successful cancellation, you will receive a full refund to your original payment method. Please note that if your order has already entered the shipping process, cancellation may no longer be possible, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the item is securely packaged to prevent damage during return shipping. Items that show signs of wear, are damaged, or are missing parts will not be accepted for return.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with detailed return instructions and the appropriate return address. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification to confirm we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing of the refund depends on your payment provider's processing times. Please note that shipping costs are non-refundable unless the return is a result of our error.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If after taking these steps you still have not received your refund, please contact us using the information provided in the "Contact Us" section below, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Silevpek Wear Central Argentina S.A.
Address: Av. Corrientes 1873, C1045 CABA, Argentina
Phone: +54 11 4862 9357
Email: [email protected]
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (Argentina Time), excluding public holidays.
